As we all know, Coronavirus (COVID-19) has dramatically impacted our world. In the face of uncertain and ever-changing times, we wanted to personally reach out to you and let you know what we are doing to help keep you and your families safe. Businesses must adapt and evolve to best take care of their employees and customers. Forward Energy is no exception.
Here is what we are doing at Forward Energy:
- We are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to
stay home and consult their healthcare providers.
- We are also urging all employees to be vigilant about frequent hand washing and using proper hand sanitizers
before entering homes and businesses.
- We are requiring our delivery and service personnel to wear gloves before entering your home or business.
- We are committed to delivering the services you need and do not anticipate any service interruptions.
What we are asking of our customers during this time:
- If you are ill or have symptoms of the Coronavirus (COVID-19) please consult your healthcare provider. If you
have a service technician scheduled to work in your home, we request you contact our office, so we can
postpone this service until the virus passes.
- Effective today, we ask all Forward Energy customers to please pay any outstanding balances by their normal
due date via: mailing payment, making use of the drop box outside our offices, or through our online portal.
- While you are part of our Forward family and we love seeing you in the office, this change is being implemented
to limit the number of outside visitors who come through our doors. We feel this additional precaution is best
to help ensure our employees’ health and safety, as well as yours.
Below you will find information on payment submission and how to access our online payment portal. We will continue to update you as this situation progresses. At this time, our Roscommon and Reese offices will remain open, but we will let you know should something change.
We appreciate your business and look forward to serving you following the Centers for Disease Control and Prevention guidelines. Visit their website cdc.gov/coronavirus
Addresses to Mail Payment In (choose the location nearest you):
Forward Energy Standish, 219 N. Front St., Standish, MI 48658
Forward Energy Roscommon, 10040 N. Roscommon Rd. Roscommon, MI 48653
Forward Energy Reese, 9773 Saginaw St. PO Box 393, Reese, MI 48757