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Customers Can Choose From
The Following Programs:
• Courtesy-Fill Service
• Budget plan
• Fixed Pricing - Propane Only
• Will-Call
Courtesy-Fill Program
This is our Preferred program because it allows Forward to operate in an efficient manner and benefits our customers. Our degree day system measures the temperature, wind-chill factor, computes your daily consumption and determines your next delivery date. However, since so many factors play a role in one’s consumption, we cannot guarantee that you will not run out of fuel. We do not want anyone to ever run out, and that is why you are an important part of our delivery process. You will be required to share the responsibility to monitor your fuel level and call if your tank should get down to 20%.
To qualify for this program, one must have approved credit on file, and have no other heat source. Budget Customers will be automatically placed on this program.
Budget Plan
The budget program allows a customer to spread out their yearly propane usage into 10 equal payments. This program is great for budgeting purposes and eliminates the possibility of large unexpected statements.
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| Fixed Price Programs are a predetermined propane price guaranteed not to change throughout the entire season. Available to both Courtesy-Fill and Will-Call customers.
Will-Call Customers
Will-Call Customers are solely responsible to keep track of their own fuel levels and call us when they want a delivery. These people may have established credit privileges but burn wood or do not wish to be on the Courtesy-Fill Program. Customers who do not qualify for credit privileges will also be placed on Will-Call, requiring them to call our office when
their tank is around 20% or 1/4 tank. We cannot guarantee when a delivery will be made, but we will do our best to respond within 1 to 5 working days.
Discounts
Quantity Discounts - For deliveries of 1,000 gallons or more, call for a special bid price. On special bid pricing, no other discounts will apply.
Cash Discounts - A cash discounts of 3 cents/gallon will be earned when a delivery is paid for within 5 days of delivery. Not valid for customers on our fixed-price program, or Special bid-pricing. Credit card payments do not qualify.
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Deliveries of Liquid Products to Home, Farm and Commercial Accounts are due (15) days from the date of delivery with an approved credit application on file. The previous balance must be
paid before the next delivery can be made.
Budget Accounts are due on the 20th of each month beginning in June and continuing through March. (10 Month Budget Program)
All Other Accounts are due upon receipt of our statement.
Late Payment Fees: A “late charge” ( For late payment) will be computed on the total past due balance. “Late charge” is computed by a periodic rate of 1.5% per month (minimum charge of $1.00 for balance of $66.66), which is an annual rate of 18% applied to all previous unpaid late charges and purchases (except those of the current month).
Bad Checks: Checks returned by a financial institution stamped NSF, Account Closed, or for whatever reason, will be sent to
our collection
department. Your account will be charged back for the check amount along with a minimum $25.00 bad check fee. No second party checks are accepted. |
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